Customer Support & FAQ

Genesis Marine Enterprises, Inc. is a leading supplier of marine supplies and industrial paper products, serving the maritime industry since 1987. We are an authorized distributor for major brands including 3M, Sprayon, CRC, WD-40, Sika, and many others. Based in Miami, Florida, we provide comprehensive supply solutions to cruise lines, commercial shipping companies, ports, and maritime operations worldwide.

We serve a wide range of maritime industries including cruise lines, commercial shipping companies, cargo vessels, ports and terminals, ship management companies, marine maintenance and repair facilities, yacht services, and logistics companies. Our products and services are tailored to meet the specific needs of each sector we serve.

Yes, we are an authorized distributor for all major brands we carry. This means you receive genuine manufacturer products with full warranty support, access to technical assistance, and the assurance that you're getting authentic, quality products. Our authorized partnerships include 3M, Sprayon, CRC, WD-40, Sika, Devcon, Dow Corning, Rubbermaid, P&G Professional, and many other industry-leading manufacturers.

Yes, our customer service team is available 24 hours a day, 7 days a week to handle urgent requests, process orders, and coordinate emergency deliveries. Maritime operations don't follow a 9-to-5 schedule, and neither do we. You can reach us anytime at +1 5012877457 or manager@genesismarineenterprises.net.

Orders can be placed through multiple convenient methods: by phone at +1 5012877457, by email at manager@genesismarineenterprises.net, through our contact form on the website, or by visiting our facility in person. For established customers, we can set up account access for streamlined ordering. Our team will guide you through the process and ensure you receive exactly what you need.

We accept various payment methods including wire transfers, company checks, credit cards (Visa, MasterCard, American Express), and for established customers, we offer net terms accounts. Payment terms can be discussed based on order volume and customer relationship. International customers can pay via international wire transfer or credit card.

Yes, we offer competitive pricing for bulk orders and can establish contract agreements for regular customers. Volume discounts are available on most products, and we can create customized pricing programs based on your specific needs and order frequency. Contact our sales team to discuss contract opportunities and volume pricing options.

There is no minimum order requirement for most products. We understand that needs vary, and we're happy to fulfill orders of any size. For certain specialty items or international deliveries, minimum order values may apply to ensure cost-effective shipping, but our team will discuss this with you when applicable.

Absolutely! We encourage customers to request quotes, especially for large orders or multiple items. Simply contact us with your requirements, and we'll provide a detailed quote typically within the same business day. Quotes include pricing, availability, and estimated delivery times. There's no obligation to purchase after receiving a quote.

Yes, we ship worldwide. Our global logistics network enables us to deliver products to vessels and operations anywhere in the world. We coordinate with international carriers and can arrange delivery to vessels in port or to shore-side facilities. We handle all export documentation and customs requirements. Shipping costs and delivery times vary by destination.

For in-stock items, most orders can be shipped the same day if ordered before 2 PM EST. Local Miami-area deliveries can often be made within hours for emergency situations. Domestic shipping typically takes 2-5 business days depending on destination. International shipping times vary by location but typically range from 3-10 business days for expedited service. We also offer just-in-time delivery coordinated with vessel schedules.

Yes, we specialize in emergency supply services. Our 24/7 team can coordinate rush orders and expedited delivery for urgent situations. For vessels in the Miami area, same-day delivery is often possible. For international locations, we work with express carriers to ensure the fastest possible delivery. Emergency service fees may apply but we prioritize getting you what you need when you need it.

Absolutely. Ship chandler delivery to vessels in port is one of our core services. We coordinate with port authorities, handle all necessary documentation, and deliver supplies directly to your vessel. Our team is experienced in port logistics and can work within tight turnaround times to meet vessel departure schedules.

Shipping costs vary based on order size, weight, destination, and urgency. For local Miami deliveries, delivery fees are minimal. For domestic shipments, we use competitive carrier rates and can provide exact shipping costs with your quote. International shipping costs depend on destination country and service level. Large orders may qualify for free or discounted shipping.

We maintain an inventory of over 10,000 products covering marine supplies, industrial papers, cleaning products, safety equipment, hardware, tools, adhesives, sealants, lubricants, paints, and much more. If we don't have a specific item in stock, our extensive network often allows us to source it quickly from our manufacturer partners.

Yes, all our products are 100% genuine and sourced directly from authorized manufacturers or their official distributors. We never deal in counterfeit or unauthorized products. As an authorized distributor, we can provide product authenticity documentation and manufacturer warranties. Your safety and satisfaction depend on genuine products, and that's all we sell.

Absolutely! Our experienced team can provide product recommendations based on your specific application, requirements, and budget. We understand that choosing the right product is critical for performance and safety. Contact us with details about your application, and we'll help you select the most appropriate solutions from our extensive inventory.

Yes, we are authorized distributors for numerous leading brands including 3M, Sprayon, CRC, WD-40, Sika, Devcon, Dow Corning, Loctite, Rubbermaid Commercial, P&G Professional, JetLube, and many others. If you need products from a specific manufacturer, contact us to verify availability or to discuss special ordering options.

Yes, our extensive manufacturer relationships and industry network enable us to source virtually any marine supply or industrial product you need. If it's not in our regular inventory, we can typically obtain it through special order. Lead times vary depending on product and manufacturer, but we'll provide you with accurate availability information and delivery estimates.

No, account setup is not required for one-time orders. However, we do offer account services for regular customers which provide benefits like net payment terms, streamlined ordering, order history access, and preferential pricing. Setting up an account is simple and can be done by contacting our sales team.

Yes, our team can provide technical guidance on product selection, application methods, and best practices. For complex technical questions, we can connect you directly with manufacturer representatives who have specialized expertise. We're committed to ensuring you not only receive the right products but also know how to use them effectively.

We take great care in fulfilling orders accurately and protecting products during shipping. However, if you receive a damaged or incorrect item, contact us immediately. We'll arrange for replacement or refund at no additional cost to you. For damaged shipments, we may request photos for our records and to file claims with carriers. Your satisfaction is our priority.

Yes, we can provide current Safety Data Sheets (SDS) for any chemical products we supply. SDS documents are available upon request and can be emailed immediately. For vessels requiring SDS documentation for compliance purposes, we can include copies with shipments or provide digital access to our SDS library.

Yes, we offer custom packaging and kitting services for customers with specific requirements. We can create pre-assembled supply kits, custom product bundles, and specialized packaging configurations that streamline your receiving and stowing processes. This service is particularly popular with cruise lines and ship management companies managing multiple vessels.